FAQ's

Below you will find an overview of the so-called FAQs - the most frequently asked questions:

What legal information should be taken into account?
How do I register? Close registration

If you would like to place an online order, you must first register. Here You can log in. After you have submitted your registration request, you will receive an activation link via email, which you must click. Only then will your business account be activated, and you can log in with your email address and password.
How do I log on?

After you have successfully registered, you will have your login details. You can log in using your email address and the password you chose during registration. here register.
I already have a customer number. How can I log in?

If you already have a Tecklenborg, Kegel customer number, then you can easily use the function “log in with customer number” on the Login page. Enter your customer number and receive your access data via email. Please note that the email will be sent to the email address stored under your customer number in your customer database. If you do not receive an email, please contact us. We will be happy to help you: Tel. +49 (0)471 / 9 31 83 – 0 or shop@tecklenborg-kegel.de.
What does a business account offer me? Close business account

To create a business account, you must first register (see also Registration). Your business account offers the following benefits: You will receive an overview of your personal information, your chosen payment method, your primary billing and shipping address, and your newsletter preferences.
Which products can I order? Our products close

Discover our diverse product range in the category Rope-& Lifting technology: In addition to wire ropes, wire rope accessories, belts & accessories, and snap hooks, you will also find high-quality products in the areas of thimbles, chain accessories, clamps, round steel chains/slings, shackles, turnbuckles/rigging rigging, and rope. Please note that we only offer a fraction of our product range online. If you cannot find an item you are looking for, please do not hesitate to contact us by phone at +49 (0)471 / 9 31 83 – 0 or by email. info@tecklenborg-kegel.de.

In Stainless steel range We can offer you products from the following categories: stainless steel wire ropes, stainless steel end fittings, stainless steel snap hooks, stainless steel thimbles, stainless steel chains, stainless steel eyebolts and eye nuts as well as stainless steel shackles.

However, if you need completely individual products for your needs, we can offer you through our Product configurators in the area of sling chains, sling ropes and architectural ropes, you have the opportunity to put together your own product. If you are not yet sure what you need, then use our digital product advisor.

Of course, we are also your contact after purchase and will be happy to help you with the following Services and services Further: In addition to providing seafaring personnel and offshore services, Tecklenborg, Kegel GmbH also performs testing of lifting gear, including visual inspection, measurements, and electromagnetic crack detection. Testing up to 250 tons is also carried out using load tests, as well as water bag tests and alloy analyses.
Is there a minimum order value?Minimum order value close

Yes, there is a minimum order value of €50.00 per order.
What is a product advisor? Product Advisor close

If you are not sure which components you need for your custom-made rope or chain, then let us help you with our unique digital product advisor Get digital advice on chain slings, rope slings, or architectural ropes. Simply answer the questions posed by the product advisor and find out which product is best suited to your needs.
Which payment methods can I choose? Close payment methods

We offer our online customers a variety of payment methods. In addition to purchase on account and advance payment, we also accept PayPal, as well as payment with Visa and Mastercard. Below you will find important information about the individual payment methods:
- Purchase on account - Close purchase on account

New customers can use the "purchase on account" payment method with their third online order. The respective payment deadline and payment terms can be found on your invoice. Our existing customers can continue to conveniently order by invoice.

- Payment in advance - Close advance payment

The special feature of the "Prepayment" payment method is that the order is only processed after receipt of payment. Failure to pay will result in an automatic cancellation of your order. Our bank details for the transfer can be found on the order confirmation page in the online shop and in your order confirmation, which you will receive via email. To save you time searching, we have attached our bank details:

Bank: Weser-Elbe Sparkasse
IBAN: DE11 2925 0000 0004 0001 29
BIC: BRLADE21BRS

- Paypal - Close PayPal

The payment method "Paypal" is one of the so-called electronic payment methods, which you can use if you have a PayPal account. If you do not yet have a free PayPal account, you can here inform.

We will only charge your PayPal account once your order has been handed over to a shipping service provider or when you pick up your order from us. We will not debit your PayPal account until then.

- Credit card - Close credit card

You can also pay with your company credit card: We offer the option of paying with both Mastercard and Visa. After you place your online order, the total amount of your order will be authorized, meaning the amount is blocked on your credit card. We will only charge your credit card after your order has been handed over to a shipping service provider or after you have picked it up yourself.

- Cash on pickup - Cash payment on pickup close

You can also pick up your order on site and pay in cash.
What shipping options are available? How much are the shipping costs? Shipping methods & Close shipping costs

In our online business, we work with the shipping service DPD and the freight forwarding company Dachser. If the weight of your ordered products is less than 31.5 kg, we will transfer your order to the shipping service DPD as standard shipping. If the total weight of your order exceeds 31.51 kg, we will transfer your order to the freight forwarding company Dachser.

If the total order value exceeds €2,000, we will cover the shipping costs for you. Please note that delivery is only possible within Germany.
- How much are the shipping costs with DPD?

DPD shipping costs are charged depending on the weight as follows:

0,1 kg – 3,0 kg: 8,93 €
3,001 kg – 5,0 kg: 10,12 €
5,001 kg – 10,0 kg: 11,90 €
10,001 kg – 15,0 kg: 14,28 €
15,001 kg – 20,0 kg: 17,85 €
20,001 kg – 25,0 kg: 19,04 €
25,001 kg – 31,5 kg: 23,80 €

You will receive a notification email when your order has been handed over to the shipping service provider DPD – including a tracking number.

- How much are the shipping costs at Dachser?

Shipping costs with the Dachser shipping company are also calculated based on weight:

31,51 kg – 55,00 kg: 65,45 €
55,001 kg – 100,00 kg: 77,35 €
100,001 kg – 200,00 kg: 89,25 €
200,001 kg – 300,00 kg: 113,05 €
300,001 kg – 400,00 kg: 130,90 €
400,001 kg – 500,00 kg: 148,75€

You will receive a notification email when your order has been handed over to the Dachser shipping company, including the delivery date.
Can I pick up my order myself?Close self-collection

Of course, you can also pick up your order in Bremerhaven or Wismar free of charge. Simply change the shipping method to "Pickup".“ on your order overview page. You will receive a notification email that your order is ready for pickup. We look forward to your visit! You will then receive the invoice either by email or post.
What are the shipping conditions?Close shipping conditions

Please refer to our shipping conditions General Terms and Conditions (GTC)
How can I place an online order?

To process an online order, you must be registered and logged into your business account. After logging in, simply add the desired item to your shopping cart and proceed to checkout.

The information you provided during registration, such as your delivery and billing address, is already stored in your business account. "Prepayment" is also your default payment method after registration. If you would like to change your payment method, simply click on the "Payment Methods" section in your business account and change the desired payment method. You can also change the payment method during the online order process in the order overview.

Once you have submitted your online order by clicking the "Order with payment" button, your order will be processed immediately – except for advance payment. You will receive an order confirmation by email as soon as possible. You will also receive an email from us when your order is ready for shipment or has already been handed over to the shipping service provider – including the tracking number, of course, so you always know where your shipment is.

If you provided an invoice email address during registration, you will receive your invoice conveniently via email after the order has been invoiced. Otherwise, we will send the invoice by post to the billing address you provided.
Can I see the status of my online order?Close online order status

Yes, you can easily view the status of your online order under “Orders” in your business account.
Can I cancel my online order?Cancel your online order

If you would like to cancel your online order, please call us at +49 (0)471 / 9 31 83 - 0 or send us an email with your cancellation request to shop@tecklenborg-kegel.de.

However, if you did not wish to cancel your order and your order was nevertheless cancelled by us, please contact us at +49 (0)471 / 9 31 83 – 0 or shop@tecklenborg-kegel.de.
Can I track my shipment?Delivery & Close shipment tracking

Of course, you can use the DPD shipping service to track your shipment. Simply enter your tracking number in the "Parcel label number" field on this page.

You will find your tracking number on your shipping confirmation, which you will receive by email.
Can I return my orders?
Please contact us immediately, but no later than 14 days after receipt of the goods, either by email or telephone if there is a problem with the items we have delivered, so that we can work together to find a solution. The return address is:
Tecklenborg, Kegel GmbH
Herwigstr. 36
27572 Bremerhaven

Please note that products that have been individually manufactured for you, such as ready-made ropes and chains, are excluded from exchange/return. This also applies to wire ropes, even short lengths under 500 m.

If there is a valid reason for cancellation, the return shipping is of course free of charge. Please contact us either by phone or email so we can send you the return label. You will receive a credit for your order using the same payment method you used to pay for your order. Please note that we can only issue a credit note after we have received the goods.
Who can I contact if I need help?Close contact options

You can reach us via several communication channels. Our telephone advice is available Monday through Thursday from 7:30 a.m. to 4:30 p.m. and Friday from 7:30 a.m. to 4:00 p.m. at +49 (0) 471 / 9 31 83 -0. You can also contact us by email: For general inquiries, please address your request to info@tecklenborg-kegel.de.If you have any questions about your online order, please send us an email to shop@tecklenborg-kegel.de. Otherwise you have our options Contact form Please select the location you'd like and let us know your preferred date and your request. We'll be happy to get back to you as soon as possible.
Where can I find the General Terms and Conditions (GTC)?

You can find our general terms and conditions here or as an attachment to your order confirmation.
Where can I find information about data protection?Close data protection

For detailed information on data protection, please refer to the Privacy Policy.
Where can I find information about the imprint?Close imprint

See the imprint here. Below you will find the imprint information:

Tecklenborg, Kegel GmbH
Herwigstraße 36
D-27572 Bremerhaven

Geschäftsführer: Herr Uwe Meier
Handelsregister: Bremerhaven HRB 1357
UST-Id.-Nr.: DE 811248658

Tel: +49 (0)4 71 / 9 31 83 - 0
Fax: +49 (0)4 71 / 7 63 27 und 7 50 27
E-Mail: info@tecklenborg-kegel.de
Who is Tecklenborg, Kegel GmbH?About us close

Our company was founded in 1928 by Fritz Tecklenborg (1888-1964) in Bremerhaven. A team of rigging specialists with extensive experience will find the optimal solution for your individual requirements/applications. Rigging sailing vessels of all sizes, designing and manufacturing lifting gear, and replacing and testing wire ropes are all part of our daily business. As one of Europe's leading import and export companies for stainless steel ropes, we can meet every customer request, even with short delivery times. Our assembly, testing, and expert advice guarantee quality.

Rely on our experienced experts when it comes to safety in your climbing forest. We have been equipping climbing forests and high ropes courses throughout Europe for many years. Implementation in accordance with standards and classification requirements is always a fundamental part of our work.

Do you think ...? Find here further information about our locations.

We look forward to hearing from you!